Shipping policy

At Artisan Symphony, LLC, we take pride in delivering handcrafted, custom woodcraft products with care and precision. Please review our shipping policy to understand how we handle the shipping process for your orders.

Processing Time

  • Custom Orders: Due to the bespoke nature of our products, processing times may vary. Most custom items are ready to ship within 2–4 weeks from the date of order confirmation. Processing time will be communicated upon order placement.
  • Ready-to-Ship Items: In-stock items typically ship within 2–4 business days after the order is placed.

Shipping Rates and Delivery Times

  • Domestic Shipping (within the U.S.):
    • We offer various shipping options at checkout, including standard, expedited, and priority shipping.
    • Delivery times range from 3–7 business days for standard shipping, depending on the destination.
  • International Shipping:
    • We ship globally to select countries. Delivery times and rates vary by location and will be calculated at checkout.
    • International buyers are responsible for any customs duties, taxes, or fees imposed by the destination country.

Free Shipping

We offer free standard shipping on orders over $499 within the contiguous United States.

Packaging

Your items will be carefully packaged to ensure safe delivery. As part of our commitment to sustainability, we use eco-friendly materials whenever possible.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your delivery.

Damaged or Lost Packages

  • If your item arrives damaged or is lost during transit, please contact us within 7 days of delivery at orders@artisansymphony.com with photos of the damage or shipping confirmation details.
  • We will work with the carrier to resolve the issue and ensure you receive your order promptly.

Returns and Exchanges

Our custom-made items are non-returnable unless they arrive damaged or defective. For more details, please review our Return Policy.

Contact Us

If you have any questions or concerns regarding shipping, please reach out to us at:

  • Email: orders@artisansymphony.com
  • Phone: 201.367.8254

We are here to assist you and ensure your Artisan Symphony experience is exceptional. Thank you for choosing us for your custom woodcraft needs!